Last updated: 6/30/2019
Thank you for shopping in the Open Blue Market at the Open Blue Hub. We value you as a customer and appreciate your interest in our rare revival Goods.
Our merchandise is carefully created at the time of your order. Therefore, we do not carry inventory for any of our products. That being the case, every order is considered a final sale. The option to return or refund an order for any reason other than a mistake on our part is not offered. Please carefully plan out your order before choosing product sizes, colors, and quantities during the purchase.
On the other hand, we stand behind our quality Goods and Services. We will happily correct any order with faulty or broken merchandise.
Following are the Terms and Conditions that constitute our Return Policy.
We only accept returns for merchandise that is faulty, broken, or the wrong order was sent to you by accident. We gladly pay the shipping for our mistakes.
Return requests due to the incorrect size or color being ordered will not be accepted. We also do not allow exchanges or cancellations.
Please contact us if you have any problems with your order.
All returns must be within 30 Days of the original purchase. Below is the return process:
- Provide photos of the unsatisfactory product and the packing slip
- Provide details of the reason for a return request
- Include your name and order date of purchase
- Every product must be in the original condition of the time of the order
- Garments that show wear and tear will not be received as a return
- Keep all products in the original package
We will notify you after receiving the returned item. You will also be updated on the status of your refund after inspecting the item.
If your return meets the requirements for a refund, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within the time frame of your card issuer’s policies.